Return Policy

Right of Withdrawal

1. Right of Withdrawal

If you are a consumer (§ 13 BGB), you have a 14-day right of withdrawal (see Right of Withdrawal).

Please note that the right of withdrawal does not apply in the following cases:

• Delivery of goods that are not prefabricated and for which the consumer’s individual selection or specification is decisive for their manufacture, or that are clearly tailored to the consumer’s personal needs,

• Delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been broken after delivery,

Withdrawal Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the last item.

To exercise your right of withdrawal, you must inform us (FG Kaffee GmbH, Gandershofen 2, 82390 Eberfing, email: info@fgkaffee.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail, fax, or email). You may use the attached sample withdrawal form for this purpose, though its use is not required.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we must refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. We will use the same payment method you used for the original transaction for this refund, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.

You must return or hand over the goods to us immediately and, in any case, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you ship the goods before the fourteen-day period expires. We will cover the cost of returning the goods.

You are liable for any loss in value of the goods only if such loss is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics, and functionality.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to:

• The delivery of goods that are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive, or that are clearly tailored to the consumer’s personal needs,

• Delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been broken after delivery,

• Delivery of audio or video recordings or computer software in sealed packaging, if the seal has been broken after delivery,

• Delivery of newspapers, magazines, or periodicals, with the exception of subscription contracts.

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